Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to 7xbet. This Privacy Policy explains how 7xbet collects, uses, discloses, and safeguards your personal information when you access or use our online betting and casino platform at https://7xbet.games. By creating an account, depositing funds, placing bets, or otherwise using our services, you confirm that you have read and understood this policy.

This platform is intended for adults aged 21 and above. We are committed to protecting the privacy of our players in Bangladesh and worldwide, in accordance with internationally accepted data protection standards.

2. Information We Collect

We collect several categories of information to operate our services effectively, verify your identity, process transactions, and comply with applicable regulations. The categories include:

• Identity information: full name, date of birth, gender, and a copy of government-issued ID for KYC verification.
• Contact details: email address, mobile phone number, and residential address (city, district, division within Bangladesh).
• Financial data: payment method details including bKash, Nagad, Rocket, Upay wallet numbers, bank account references, and transaction histories.
• Technical data: IP address, device type, operating system, browser type, session tokens, and cookies set during platform use.
• Behavioral data: game history, bet amounts, win/loss records, session duration, and navigation patterns within the platform.
• Communications data: support chat logs, emails exchanged with our team, and any feedback or complaints you submit.

3. How We Use Your Information

7xbet uses your personal data for legitimate and clearly defined purposes. We do not sell your data to third parties. The primary uses are:

Service Delivery & Account Management

• Creating and maintaining your player account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods.
• Verifying your identity (KYC) to comply with anti-money laundering obligations and confirm that you are 21 years or older.
• Enabling fair gameplay, calculating winnings, processing bonuses, and maintaining accurate betting records.

Security & Compliance

• Detecting and preventing fraud, money laundering, collusion, or other prohibited activities on the platform.
• Complying with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities.
• Monitoring platform integrity and enforcing our Terms & Conditions and Responsible Gaming policies.

4. Information Sharing & Disclosure

7xbet does not sell, rent, or trade your personal information. We may share data in limited, specific circumstances with trusted partners and where required by law:

• Payment processors and banking partners (including bKash, Nagad, Dutch-Bangla Bank, City Bank) solely to execute financial transactions.
• Game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe) who power our casino and sports betting products — only the data technically required for game delivery.
• Identity verification and fraud-prevention services that help us fulfil our KYC obligations.
• Regulatory and law enforcement authorities where we are under a legal obligation to disclose, such as a court order or statutory requirement.

5. Cookies & Tracking Technologies

7xbet uses cookies and similar technologies to enhance your experience on our platform. By continuing to use the site, you consent to our use of cookies. The categories of cookies we use include:

• Essential cookies: required for the platform to function, including session management, login state, and security tokens.
• Analytical cookies: help us understand how players navigate the site so we can improve performance and usability.
• Functional cookies: remember your preferences such as language selection and display settings across sessions.
• You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may impair platform functionality.

6. Data Retention

We retain your personal data for as long as your account remains active, and for a period thereafter as required to meet our legal, regulatory, and audit obligations. Specifically, financial transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account, in line with standard anti-money laundering retention requirements.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Data Security

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and session data are protected in transit.
• Encrypted storage of sensitive data at rest, including financial records and identification documents, using industry-standard encryption protocols.
• Strict access controls ensuring that only authorised personnel with a genuine business need can view personal player data, supported by role-based access permissions and audit logging.

8. Your Rights

As a 7xbet player, you hold certain rights over your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. Your rights include: the right to access a copy of your personal data we hold; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data where no legal retention obligation applies; the right to object to processing based on legitimate interests; and the right to withdraw consent where processing is consent-based. We will respond to all valid requests within a reasonable timeframe, typically within 30 calendar days.

9. Third-Party Links

Our platform may from time to time contain references to the services of trusted payment or gaming partners. 7xbet is not responsible for the privacy practices or content of those third-party services. We encourage you to review the privacy policies of any external service you choose to interact with.

Please note that 7xbet does not include clickable external links on our platform pages. All navigation within our site uses internal URLs only.

10. Changes to This Policy

7xbet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify you via email or an in-platform notice. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Continued use of 7xbet after changes have been posted constitutes your acceptance of the revised policy. If you do not agree with any modification, you should cease using the platform and contact us to close your account.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, or if you wish to exercise your data rights, please contact our support team by email at [email protected]. Our team operates 24 hours a day, 7 days a week, and will be happy to assist you in English. Players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can all reach us via the same support email.